Booking policy

Due to the high demand of our services, we ask that you agree to our terms and conditions before booking an appointment.

Booking and arrival

You must arrive 10 to 15 minutes before any appointment. This ensures your appointment runs for the full duration, and gives you time to complete any required consent forms.

If you are a new client, you must pre-pay a non-refundable amount of $120 to secure your booking. This covers your initial 1 hour consultation, and a future LED light therapy treatment.

We will send you a reminder via SMS 2 days before your appointment. If you must change your booking, you need to give us a minimum 24 hours’ notice or your pre-payment will not carry over to your new appointment.

To reschedule your appointment, call the clinic on (02) 62300691 or email hello@clinicskinhealth.com.

Cancellations

If you need to cancel or re-schedule your appointment, we require 24 hours’ notice. If you don’t, we will apply a $100 cancellation fee to your next booking. This policy protects our business and valued clients.

Where you cancel an initial appointment without sufficient notice and have prepaid, the entire amount is forfeited.

We understand that some people may have unfortunate and unforeseen circumstances, in which case we may waive the cancellation fee. This is at our discretion, and includes only serious circumstances such as serious injury or sickness, disease or death.

We always do our best to accommodate last minute changes, but the high demand on our services only allows us to provide a small window for genuine short notice cancellations.

Payments

We accept cash, Eftpos, Visa, MasterCard, American Express and Afterpay (on transactions over $500).

All treatments must be paid for on the day. If you do not pay on the day, you will be banned from the clinic and all future appointments will be cancelled. In some cases, we will notify authorities and retain the right to legally pursue outstanding funds.